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This workshop will use a series of exercises and assessment tools to build the participant's relationship building skills in communications and leadership. In order to effectively lead, the participant will first learn to match particular communication methods to particular situations. In the associated exercises, the learner will develop their verbal and non-verbal communication skills as well as focus their attention on building their listening proficiency.

This workshop will also focus on amplifying others' abilities through evaluation processes, development methods, and motivational techniques. Using the core conflict model and other problem solving tools, participants will also learn to constructively resolve conflict and use it to facilitate positive growth. Finally, participants will learn to use project management techniques to effectively lead organizational transformation.

Throughout the workshop, examples of both effective and ineffective leaders will be used to illustrate habits worthy of emulation as well as pitfalls to avoid.

After this workshop you will be able to:

	Insure that your message is received and understood
	Effectively listen to others
	Use your interpersonal style to be more effective in motivating people
	Resolve conflicts using various approaches
	Lead organizational change

 THIS WORKSHOP CONTAINS:

COMMUNICATING WITH THE WAREHOUSE WORKER

	Components of Communication
	Listening and other Communication Skills

MOTIVATING THE WAREHOUSE WORKER

	Developing the Warehouse Employee
	Levels of Employee Motivation
	Your Interpersonal Style
	Evaluating Performance

CONFLICT RESOLUTION: RESOLVING WAREHOUSE WORKER CONFLICTS

	Getting to the Root of the Conflict
	Problem Solving Tools
	Conflict Resolution
	Handling Problem Situations

LEADERSHIP SKILLS FOR THE WAREHOUSE SUPERVISOR

	Who are the Leaders
	Habits of Effective Leaders
	Leading Change in an Organization

CHANGE MANAGEMENT: IMPLEMENTING NEW PROCESSES IN THE WAREHOUSE

	Project Management Skills
	Overcoming Resistance to Change
	Change Management Tools